Shipping Rate
Hong Kong:
Order amount below HK$399: SF express courier (courier fee pay by the customer upon arrival)
Order amount above HK$400: Free SF express courier
International shipping:
We do ship worldwide and are currently working on the international shipping rates. Friendly reminder that only Non-Liquid items
are allow to ship outside of Hong Kong. Please send us an email petmamagarden@gmail.com or complete the contact form
for shipping rates to your country.
Shipping Time
Hong Kong:
Within 2 - 4 business days
International shipping:
Approx. 7 - 14 business days depending on your location
Payment
We accept Paypal (credit card) on the website.
Payme and FPS payment method are available by contacting us (email).
Return & Exchange
Kindly note that all sales are final (no return, no refund and no exchange) .
Please check the size chart to make sure it is suitable for your pets. Thank you for your understanding
No Animal Testing
Petmama Garden is PETA certified cruelty free!
Wholesale
We welcome wholesale orders, please fill out the contact form below or send an email to petmamagarden@gmail.com
Privacy Policy
At Petmama Garden, we value your privacy and are committed to protecting your personal information.
We do not sell or share your information with third parties without your consent, except as required by law.
Disclaimer
Pet care products are not intended to diagnose, treat, cure, or prevent disease and illness. The product information provided are for informational purposes only. The information provided does not replace medical advice given to you by your veterinarian. If an animal you know has a medical health condition, I encourage you to contact a veterinarian.
Kindly note that no pet accessory is indestructible. We do not guarantee any protection on the pet accessories from being damage. Owners are responsible for any damage created to the products from uses, damage created by dog and / or from unsafe storage of products. We recommend hand wash pet accessories below 40 degrees and hang dry to avoid shrinkage.
